trippa

TRIPPA LOGTECH LIMITED

PRIVACY POLICY
Effective Date: 2 March 2026Last Updated: 5 August 2026

Trippa Logtech Limited (“Trippa”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Trippa collects, uses, stores, protects and shares personal data when you use our website, mobile applications, merchant platforms, APIs, dashboards, delivery services, Lockers, Pickup Points, Hubs and other services we provide (collectively, the “Services”).

Trippa operates a technology-enabled logistics and delivery business. This means that, depending on how you interact with us, we may process information about customers, merchants, senders, recipients, riders, drivers, business partners and other individuals connected with a delivery.

This Privacy Policy is intended to provide clear information about how we handle that information and the rights available to you under applicable Ugandan law, including the Data Protection and Privacy Act, 2019 and applicable regulations.

1. WHO WE ARE

Trippa Logtech Limited is a logistics technology company providing delivery and related logistics services.

Our Services may include:

  • door-to-door deliveries;
  • same-day and scheduled deliveries;
  • parcel collection;
  • delivery to and collection from Trippa Lockers;
  • delivery to and collection from Pickup Points;
  • Hub-to-Hub deliveries;
  • merchant fulfilment;
  • delivery tracking;
  • logistics management;
  • business dashboards;
  • APIs and integrations;
  • customer support; and
  • other logistics and technology services.

Company: Trippa Logtech Limited
Email: hello.ug@trippaafrica.com
Phone: +256795797941
Location: Parallax Building, Kampala - Entebbe Rd, Kisubi

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal data collected or processed through:

  • Trippa websites;
  • Trippa mobile applications;
  • Trippa Rider applications;
  • merchant dashboards;
  • APIs and integrations;
  • Trippa Storefronts;
  • WhatsApp or other customer-support channels;
  • Lockers;
  • Pickup Points;
  • Hubs;
  • delivery and logistics services;
  • customer-support interactions; and
  • other Trippa-operated platforms and services.

This Privacy Policy does not apply to third-party websites, applications, platforms or services that we do not own or control. Those third parties are responsible for their own privacy practices and policies.

3. OUR COMMITMENT TO PRIVACY

We collect and use personal data only where there is a lawful reason to do so and where the information is reasonably necessary for the relevant purpose.

We aim to ensure that personal data we process is:

  • handled lawfully and fairly;
  • collected for legitimate purposes;
  • relevant and reasonably necessary;
  • accurate and kept up to date where appropriate;
  • protected against unauthorised access or misuse; and
  • retained only for as long as reasonably necessary or legally required.

We do not sell or rent personal data to third parties as a business activity.

4. WHAT IS PERSONAL DATA?

For purposes of this Privacy Policy, personal data means information that relates to an identifiable individual.

Depending on how you use our Services, personal data may include:

  • your name;
  • telephone number;
  • email address;
  • physical address;
  • delivery address;
  • location information;
  • identification information;
  • account information;
  • payment-related information;
  • device information;
  • IP address;
  • photographs;
  • signatures;
  • delivery confirmations;
  • communications;
  • transaction information;
  • Booking information;
  • information relating to a parcel; and
  • other information that can reasonably be associated with you.

5. PERSONAL DATA WE COLLECT

The information we collect depends on how you interact with Trippa.

5.1 Customer and Account Information

When you create or use a Trippa Account, we may collect:

  • full name;
  • telephone number;
  • email address;
  • physical address;
  • account credentials;
  • business name, where applicable;
  • business registration information, where applicable;
  • account preferences; and
  • other information necessary to manage your Account.

5.2 Delivery and Booking Information

When you create or receive a delivery through Trippa, we may collect:

  • Sender name;
  • Recipient name;
  • Sender telephone number;
  • Recipient telephone number;
  • collection address;
  • Delivery Address;
  • Pickup Point;
  • Locker location;
  • Hub location;
  • parcel or Booking reference;
  • order number;
  • description of the Goods;
  • parcel weight and dimensions;
  • declared value;
  • delivery instructions;
  • delivery preferences;
  • scheduled delivery information; and
  • other information necessary to provide the Service.

6. INFORMATION ABOUT RECIPIENTS

You do not need to have a Trippa Account for us to process personal data about you.

For example, a merchant or Sender may provide Trippa with your:

  • name;
  • telephone number;
  • Delivery Address; and
  • other information necessary to deliver a parcel to you.

Where you are a Recipient, we process your information because it is necessary to facilitate the relevant delivery or for another lawful purpose.

Customers and Merchants who provide personal data belonging to another person are responsible for ensuring that they have the necessary authority or lawful basis to provide that information to Trippa.

7. LOCATION DATA AND TRACKING

Location information is an important part of Trippa's logistics operations.

Depending on the Service and your role, we may collect or process:

  • delivery locations;
  • collection locations;
  • GPS coordinates;
  • Rider or Driver location;
  • vehicle location;
  • route information;
  • approximate device location;
  • Locker location;
  • Pickup Point location;
  • Hub location; and
  • timestamps associated with a delivery.

Rider and Driver Location

Where you use the Trippa Rider or Driver application, we may collect location information while you are performing Trippa deliveries.

This may be used to:

  • assign deliveries;
  • optimise routes;
  • provide real-time tracking;
  • monitor delivery progress;
  • verify delivery activity;
  • improve operational efficiency;
  • protect Riders and Drivers;
  • investigate incidents;
  • prevent fraud; and
  • resolve delivery disputes.

Customer and Recipient Location

We may process location information provided in connection with a Booking, including collection and Delivery Addresses.

Where a device-based location feature is available, you can manage location permissions through your device settings. Disabling location permissions may affect certain Trippa features.

Trippa does not sell location data.

8. LOCKERS, PICKUP POINTS AND HUBS

Where you choose to have a parcel delivered to a Trippa Locker, Pickup Point or Hub, we may process information necessary to facilitate secure collection.

This may include:

  • your name;
  • telephone number;
  • parcel reference;
  • collection location;
  • OTP;
  • PIN;
  • QR code;
  • collection confirmation;
  • collection timestamp; and
  • other information necessary to verify that you are authorised to collect the parcel.

This information may be used to:

  • facilitate parcel collection;
  • verify identity or collection authority;
  • prevent unauthorised access;
  • investigate disputes;
  • prevent fraud or theft; and
  • maintain records of parcel collection.

We may share limited information with the relevant Locker, Pickup Point or Hub operator where necessary to provide the Service.

9. PROOF OF DELIVERY AND COLLECTION

To confirm that a delivery or collection has occurred, Trippa may process information such as:

  • photographs;
  • signatures;
  • OTP confirmations;
  • QR-code scans;
  • PIN confirmations;
  • GPS information;
  • timestamps;
  • delivery notes;
  • recipient confirmations; and
  • electronic delivery records.

These records may be used to:

  • confirm successful delivery;
  • investigate delivery disputes;
  • process claims;
  • prevent fraudulent claims;
  • investigate suspected theft or misuse;
  • improve service quality; and
  • protect Trippa, Customers, Merchants, Recipients and delivery partners.

10. RIDER AND DRIVER INFORMATION

If you register or operate as a Trippa Rider or Driver, we may collect additional information, including:

  • full name;
  • telephone number;
  • photograph;
  • identification information;
  • driving licence information;
  • vehicle information;
  • vehicle registration details;
  • insurance information;
  • payment and payout information;
  • GPS and location information;
  • delivery history;
  • performance information;
  • customer ratings and feedback;
  • training records;
  • safety information;
  • wallet transactions;
  • device information; and
  • other information reasonably required to manage the Rider or Driver relationship.

Where necessary and permitted by law, Trippa may conduct identity, verification, safety, fraud-prevention or compliance checks.

11. PAYMENT INFORMATION

Depending on the payment method used, we may process:

  • transaction amounts;
  • payment status;
  • payment references;
  • invoices;
  • billing information;
  • mobile-money transaction information;
  • bank transaction references;
  • refunds;
  • credits;
  • wallet information; and
  • payment history.

Where payments are processed by a third-party payment provider, that provider may process payment credentials in accordance with its own privacy policy.

Trippa may receive information necessary to confirm, reconcile and record a payment.

12. DEVICE AND TECHNICAL INFORMATION

When you use our website, application or other digital Services, we may automatically collect certain technical information, including:

  • IP address;
  • device type;
  • operating system;
  • browser type;
  • application version;
  • device identifiers;
  • language settings;
  • time zone;
  • access times;
  • pages and features accessed;
  • crash reports;
  • diagnostic information; and
  • other information generated through use of our Platform.

We use this information to operate, secure, maintain and improve our Services.

13. INFORMATION FROM THIRD PARTIES

We may receive personal data about you from third parties, including:

  • Merchants;
  • Senders;
  • Recipients;
  • Riders;
  • Drivers;
  • logistics providers;
  • Pickup Point operators;
  • Locker operators;
  • Hub operators;
  • payment providers;
  • technology providers;
  • business partners;
  • fraud-prevention providers;
  • identity-verification providers;
  • publicly available sources; and
  • government or regulatory authorities.

For example, a Merchant may provide information about a Recipient so that we can complete a delivery.

14. INFORMATION YOU PROVIDE TO CUSTOMER SUPPORT

When you contact Trippa, we may collect and retain information contained in your communication.

This may include:

  • your name;
  • telephone number;
  • email address;
  • Booking number;
  • tracking number;
  • photographs;
  • screenshots;
  • messages;
  • complaint information;
  • delivery information; and
  • other information you provide.

We use this information to:

  • respond to your request;
  • provide customer support;
  • investigate delivery issues;
  • resolve complaints;
  • investigate claims;
  • improve our Services; and
  • maintain appropriate business records.

15. HOW WE USE PERSONAL DATA

We may use personal data for the following purposes.

Providing our Services

We use personal data to:

  • create and manage Bookings;
  • collect Goods;
  • assign Riders and Drivers;
  • route deliveries;
  • communicate with Recipients;
  • deliver Goods;
  • facilitate Locker collections;
  • facilitate Pickup Point collections;
  • facilitate Hub operations;
  • provide tracking;
  • provide proof of delivery;
  • process returns;
  • manage failed deliveries; and
  • provide customer support.

Account Management

We may use information to:

  • create Accounts;
  • authenticate users;
  • maintain Accounts;
  • manage subscriptions;
  • manage merchant relationships;
  • provide dashboards; and
  • administer our Services.

Business Operations

We may use information for:

  • accounting;
  • invoicing;
  • payment reconciliation;
  • analytics;
  • service optimisation;
  • route planning;
  • operational management;
  • quality control;
  • auditing;
  • reporting;
  • forecasting;
  • product development; and
  • business planning.

Security and Fraud Prevention

We may use personal data to:

  • detect fraud;
  • prevent theft;
  • investigate suspicious activity;
  • protect Accounts;
  • prevent unauthorised parcel collection;
  • investigate false or inflated delivery claims;
  • protect our systems;
  • protect Customers, Merchants, Riders and Recipients; and
  • enforce our Terms and Conditions.

Legal and Regulatory Compliance

We may process personal data where necessary to:

  • comply with applicable laws;
  • comply with regulatory requirements;
  • respond to lawful requests;
  • comply with court orders;
  • investigate suspected unlawful activity; and
  • establish, exercise or defend legal rights.

16. LAWFUL PROCESSING

Trippa processes personal data only where there is a lawful basis for doing so.

Depending on the circumstances, processing may be necessary to:

  • provide or administer a Service you have requested;
  • perform a contract or take steps before entering into a contract;
  • comply with a legal or regulatory obligation;
  • protect legitimate business, security or fraud-prevention interests;
  • protect the rights or safety of individuals; or
  • fulfil another lawful purpose recognised under applicable Ugandan law.

Where consent is required by law, Trippa will obtain the appropriate consent before processing personal data on that basis.

You may withdraw consent where processing is based on consent, although this will not affect processing that was lawfully carried out before withdrawal.

17. HOW WE SHARE PERSONAL DATA

Trippa does not sell, rent or trade personal data as a commercial product.

We may, however, share personal data where reasonably necessary to provide our Services or operate our business.

This may include sharing information with:

Riders and Drivers

We may provide Riders and Drivers with information necessary to complete a Booking, such as:

  • Recipient name;
  • telephone number;
  • collection location;
  • Delivery Address;
  • delivery instructions; and
  • parcel reference.

Logistics Providers

Where another logistics provider assists in completing a delivery, we may share the information necessary for that provider to perform the relevant Service.

Lockers, Pickup Points and Hubs

We may provide relevant information to operators of facilities used for parcel collection and storage.

Technology Providers

We may use providers for:

  • cloud hosting;
  • software;
  • communications;
  • SMS;
  • WhatsApp;
  • mapping;
  • analytics;
  • cybersecurity;
  • customer support; and
  • other technology services.

Payment Providers

We may share necessary transaction information with payment providers.

Professional Advisers

We may share information with lawyers, auditors, accountants, insurers and other professional advisers where reasonably necessary.

Authorities

We may disclose personal data where required or permitted by law, including to courts, regulators, law-enforcement authorities and other competent government bodies.

18. MERCHANTS AND RECIPIENT DATA

Merchants may provide Trippa with personal data belonging to their customers, employees, suppliers or other individuals.

Merchants are responsible for ensuring that the personal data they provide to Trippa has been collected and shared lawfully.

Merchants should:

  • provide appropriate privacy information to their customers;
  • only provide information reasonably necessary for the Services;
  • maintain appropriate records where required;
  • ensure Recipient information is accurate;
  • comply with applicable data-protection requirements; and
  • cooperate with Trippa in responding to legitimate data-protection requests.

Where appropriate, Trippa may enter into additional data-processing or data-sharing arrangements with business customers.

19. TRIPPA AS DATA CONTROLLER OR DATA PROCESSOR

Depending on the circumstances, Trippa may act as a Data Controller or Data Processor.

Trippa may act as a Data Controller where we determine the purposes and manner in which personal data is processed, including certain information relating to:

  • Customers;
  • Merchants;
  • Riders;
  • Drivers;
  • Account holders;
  • customer-support interactions; and
  • marketing activities.

Trippa may act as a Data Processor where we process personal data on behalf of a Merchant or other business customer according to that customer's instructions.

The applicable role will depend on the nature of the processing and the relationship between Trippa and the relevant organisation.

20. FRAUD PREVENTION AND CLAIMS

Trippa may process personal data to detect, prevent and investigate:

  • fraudulent Bookings;
  • payment fraud;
  • identity fraud;
  • parcel theft;
  • Account misuse;
  • unauthorised parcel collection;
  • false delivery claims;
  • inflated claims;
  • duplicate claims;
  • rider or customer impersonation; and
  • other unlawful or abusive activity.

If you submit a claim relating to loss, damage or non-delivery, we may request and process information necessary to assess that claim.

This may include:

  • receipts;
  • invoices;
  • proof of payment;
  • photographs;
  • proof of ownership;
  • serial numbers;
  • inventory records;
  • delivery records;
  • communications;
  • transaction information; and
  • other relevant evidence.

This information may be used to determine whether a claim is genuine and the extent of any loss.

21. MARKETING COMMUNICATIONS

We may use your personal data to send information about:

  • Trippa products;
  • new Services;
  • promotions;
  • discounts;
  • merchant solutions;
  • events;
  • product updates; and
  • other information that may be relevant to you.

Where applicable law requires consent for direct marketing, we will obtain the necessary consent.

You may opt out of marketing communications at any time by:

  • using the unsubscribe option provided;
  • changing your communication preferences;
  • contacting us at hello.ug@trippaafrica.com; or
  • using another opt-out method provided by Trippa.

Opting out of marketing will not prevent us from sending essential communications relating to your Account or a Service you have requested, including:

  • delivery notifications;
  • OTPs;
  • security alerts;
  • payment notifications;
  • service notices; and
  • other operational communications.

22. COOKIES AND TRACKING TECHNOLOGIES

Trippa may use cookies, pixels, SDKs, tags and similar technologies.

These technologies may help us:

  • recognise returning users;
  • remember preferences;
  • keep users signed in;
  • maintain security;
  • understand website usage;
  • analyse traffic;
  • improve website functionality;
  • diagnose technical problems; and
  • measure marketing performance.

Some cookies may be essential to the operation of our Services.

You can control certain cookie settings through your browser or device. Disabling cookies may affect the functionality of some Services.

23. ANALYTICS AND SERVICE IMPROVEMENT

We may use analytics tools to understand:

  • how people use our website and applications;
  • which features are used;
  • where technical problems occur;
  • how customers interact with our Services;
  • delivery performance;
  • Locker usage;
  • Pickup Point usage; and
  • how we can improve our products.

Where appropriate, we may use aggregated, statistical or de-identified information for these purposes.

24. THIRD-PARTY SERVICES

Our Services may contain links, integrations or connections to third-party services.

These may include:

  • payment providers;
  • mapping providers;
  • social-media platforms;
  • analytics services;
  • authentication services;
  • communications providers; and
  • other technology services.

Third parties may collect and process personal data under their own privacy policies.

Trippa is not responsible for privacy practices of third-party services that we do not own or control.

25. INTERNATIONAL TRANSFERS

Trippa may use technology, cloud, payment, communications and other service providers that operate outside Uganda.

As a result, personal data may be processed or stored outside Uganda.

Where personal data is transferred outside Uganda, Trippa will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable Ugandan data-protection requirements and are subject to appropriate safeguards.

As Trippa expands into other African markets, personal data may also be processed in jurisdictions in which Trippa or its service providers operate.

26. DATA SECURITY

Trippa implements reasonable technical and organisational measures designed to protect personal data against:

  • unauthorised access;
  • unlawful processing;
  • accidental loss;
  • destruction;
  • alteration;
  • disclosure;
  • theft; and
  • misuse.

Our security measures may include:

  • access controls;
  • authentication;
  • encryption where appropriate;
  • secure infrastructure;
  • system monitoring;
  • restricted employee access;
  • confidentiality obligations;
  • security procedures;
  • backups; and
  • incident-response procedures.

No electronic system or method of transmitting information over the internet is completely secure. Accordingly, while we take reasonable measures to protect personal data, we cannot guarantee absolute security.

If you believe your Trippa Account or personal information has been compromised, please contact us immediately.

27. DATA RETENTION

Trippa retains personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

Different categories of personal data may therefore be retained for different periods.

We may retain information where necessary for:

  • providing Services;
  • accounting;
  • taxation;
  • payment reconciliation;
  • fraud prevention;
  • claims;
  • insurance;
  • dispute resolution;
  • regulatory compliance;
  • legal proceedings;
  • enforcing agreements; or
  • protecting our legal rights.

When personal data is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our retention practices.

Closing your Trippa Account does not necessarily result in immediate deletion of all information associated with that Account.

28. CHILDREN'S DATA

Trippa's Account and merchant services are generally intended for persons aged 18 and above.

However, a person under 18 may receive or collect a parcel authorized by the Sender, Merchant, parent, guardian or other appropriate person.

Where Trippa processes personal data relating to a child, we will handle that information in accordance with applicable law and will seek appropriate consent or authorisation where required.

29. YOUR RIGHTS

Subject to applicable law and any lawful limitations, you may have rights relating to your personal data, including the right to:

  • know whether we hold personal data about you;
  • access personal data we hold about you;
  • request correction of inaccurate or incomplete information;
  • request blocking, erasure or destruction of personal data in appropriate circumstances;
  • object to certain processing;
  • prevent the use of your personal data for direct marketing;
  • exercise applicable rights relating to automated decision-making; and
  • lodge a complaint concerning the handling of your personal data.

These rights are subject to applicable legal requirements and may not apply in every circumstance.

30. HOW TO EXERCISE YOUR DATA RIGHTS

To exercise a data-protection right or make a privacy request, contact us at:

Email: hello.ug@trippaafrica.com

Please provide enough information for us to understand and respond to your request. This may include:

  • your full name;
  • contact details;
  • description of your request;
  • Account information;
  • Booking or tracking number, where applicable; and
  • supporting information where reasonably necessary.

We may take reasonable steps to verify your identity before providing personal data or making changes to an Account. This helps protect your information from being accessed by someone pretending to be you.

31. LIMITATIONS ON YOUR RIGHTS

Your rights are subject to applicable law.

For example, Trippa may be required or permitted to retain certain information despite a request for deletion where the information is necessary to:

  • comply with a legal obligation;
  • comply with tax or accounting requirements;
  • investigate fraud;
  • resolve a dispute;
  • establish or defend a legal claim;
  • comply with a court order;
  • maintain required business records; or
  • protect the rights of another person.

Where we cannot fulfil a request in full, we will, where appropriate, explain the reason.

32. AUTOMATED PROCESSING

Trippa may use automated systems and technology to assist with:

  • delivery allocation;
  • route optimisation;
  • fraud detection;
  • security;
  • service recommendations;
  • operational analysis; and
  • other logistics functions.

Where applicable law gives you rights concerning automated decision-making, you may contact us using the details in this Privacy Policy.

33. DATA BREACHES AND SECURITY INCIDENTS

If Trippa becomes aware of a personal-data security incident, we will assess and respond to it in accordance with applicable law.

Depending on the circumstances, this may include:

  • investigating the incident;
  • containing the incident;
  • restoring affected systems;
  • assessing potential harm;
  • taking corrective action;
  • notifying relevant authorities where required; and
  • notifying affected individuals where required or appropriate.

34. CONFIDENTIALITY

Trippa expects employees, contractors, Riders, Drivers and Service Providers who have access to personal data to treat that information as confidential and to use it only for authorised purposes.

Personal data must not be:

  • sold;
  • disclosed unnecessarily;
  • copied for personal use;
  • used for unrelated purposes;
  • published without authority; or
  • provided to unauthorised persons.

35. PUBLICLY AVAILABLE INFORMATION

If you voluntarily publish personal information through a public Trippa channel, social-media page, review or other publicly accessible area, that information may be viewed or used by other people.

You should avoid publicly posting sensitive information such as:

  • passwords;
  • OTPs;
  • PINs;
  • financial credentials;
  • identification numbers;
  • private addresses; or
  • other confidential information.

36. REVIEWS, TESTIMONIALS AND USER CONTENT

If you voluntarily provide Trippa with a review, testimonial, photograph, video or other content, we may use that content for legitimate business or marketing purposes where permitted by law.

Where appropriate, we may request permission before publishing personally identifiable information associated with such content.

You should not provide personal information belonging to another person for publication without the appropriate authority.

37. AGGREGATED AND ANONYMISED INFORMATION

Trippa may create aggregated, statistical or anonymised information from personal data.

For example, we may analyse:

  • delivery volumes;
  • average delivery times;
  • delivery areas;
  • Locker usage;
  • Pickup Point usage;
  • merchant activity;
  • platform usage; and
  • service performance.

Where information has been appropriately anonymised so that it cannot reasonably be used to identify an individual, we may use it for:

  • analytics;
  • research;
  • reporting;
  • product development;
  • marketing;
  • operational planning; and
  • business purposes.

38. PRIVACY OF BUSINESS CUSTOMERS

Where a business uses Trippa Services, the business may provide personal data relating to its:

  • customers;
  • employees;
  • suppliers;
  • contractors;
  • Recipients; and
  • other individuals.

The business remains responsible for ensuring that it has an appropriate lawful basis for providing that information to Trippa.

Where Trippa processes such information on behalf of the business, additional contractual or data-processing terms may apply.

39. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made because of:

  • changes to our Services;
  • changes in technology;
  • changes in applicable law;
  • regulatory requirements;
  • changes to our data-processing practices; or
  • improvements to our privacy programme.

Where appropriate, we may notify you of material changes through:

  • our website;
  • email;
  • the Trippa application;
  • your merchant dashboard;
  • WhatsApp; or
  • another appropriate communication channel.

40. PRIVACY COMPLAINTS

If you believe Trippa has mishandled your personal data, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Privacy complaints should be submitted to:

Trippa Logtech Limited
Privacy/Data Protection Contact
Email: hello.ug@trippaafrica.com

Please include sufficient information for us to understand the issue and investigate it.

42. CONTACT US

If you have questions about this Privacy Policy, how Trippa processes personal data, or your data-protection rights, please contact us.

TRIPPA LOGTECH LIMITED
Email: hello.ug@trippaafrica.com
Phone: +256795797941
Location: Parallax Building, Kampala - Entebbe Rd, Kisubi

43. EFFECTIVE DATE

This Privacy Policy is effective from 2 March 2026 and was last updated on 5 August 2026.